When a client reports skin issues after a treatment, what should you do?

When a client reports skin issues after a treatment, it's important to question their at-home care because this can provide valuable insights into potential factors contributing to the skin issues. At-home care, such as the products used or the client's skincare routine, can significantly impact the skin's response to professional treatments. By inquiring about what products the client is using, how they are applying them, and any changes they might have made to their routine, you can identify possible irritants or causes for the negative reaction.

This dialogue is essential not only for addressing the immediate concern but also for educating the client on maintaining their skin health effectively. It allows a practitioner to gather detailed information about the situation that may lead to a better understanding of the skin’s condition and appropriate subsequent actions, whether it involves modifying their skin care routine or advising on the use of specific products.

In contrast, simply changing the treatment method without a full assessment may overlook underlying issues related to the client's home care. Consulting a dermatologist might be a valid step for persistent or severe skin conditions, but it is often best approached after understanding the at-home practices, while giving a sample product may not directly address the root cause of the skin issues reported.